FAQ

WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit / debit cards and Paypal.

WHAT IS YOUR RETURN POLICY?

Return & Refund Policy

Thanks for shopping at Winnipigs Wax. If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 14 calendar days to return an item from the date you received it.


To be eligible for a return, your item must be unused and in the same condition that you received it.


Your item must be in the original packaging.


Refunds


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

Shipping


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.


If you receive a refund, the cost of return shipping will be deducted from your refund.

HOW LONG DO WAX MELTS LAST?

Depending on the size of your wax melt/oil burner, we recommend using two to three melts. These can be burnt down many times until the scent is used.  Our Melts are highly fragranced, we use the maximum amount fragrance oil the wax will hold. Each melt will last on average 8-12 hours

LOCAL DELIVERY & COLLECTION

We can offer free local delivery to Carlton in Lindrick, Worksop. We also offer free local collection. If you wish to collect your wax melts  or have them delivered please send us a message with your order and we can arrange a suitable time for collection.